SERVICE QUALITY & IMPACT

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meals were served through the Nagle Centre in Campbelltown.

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people supported by our disability
and community inclusion programs

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women experiencing domestic and family
violence supported with crisis accommodation
and outreach case management

OVERVIEW

“You are not judged; [Vinnies] accept you how you are. Everything is level, you are made to feel all the same; no one’s better than anyone else.” – Feedback from a person we assisted this year

IN THE 2020/21 FINANCIAL YEAR, WE:

  • Supported 3,595 people with disability to work towards their goals
  • Delivered 3,000 doses of COVID-19 vaccines in the space of 12 weeks at our immunisation hub in Sydney
  • Served 9,073 meals through the Nagle Centre in Campbelltown
  • Provided flood appeal funding relief to 718 people
  • Assisted more than 13,852 people through homelessness and housing services
  • Helped 2,415 women and children experiencing domestic and family violence
  • Offered 1,335 people social inclusion and skills support through the Ozanam Learning Centre
  • Managed 502 social and affordable housing dwellings
  • Provided assisted employment and access to recreation programs for 232 people with disability

The people we assist are at the core of everything we do at the Society. Our focus on Service, Quality and Impact ensures we continue to provide them with the best services possible, in the most effective ways, so that they can live life to the fullest. 

This pillar of our Strategic Plan 2020-2022 articulates our intention to provide excellent social services to people experiencing disadvantage, to measure the quality and safety of our services, and to understand our impact. 

We are committed to continuously evaluating, refining and strengthening our programs to achieve the impact we strive for: that people have improved wellbeing, social and economic participation, and acceptance as a result of interacting with our services. 

Through their participation in our community inclusion programs, disability services, homelessness and housing programs, health services, and disaster relief initiatives, we want people to gain: 

  • Access to, or residence in long-term, stable and safe accommodation that meets their individual needs; 
  • The ability to maintain or improve their personal health and wellbeing; 
  • An accepting, inclusive and understanding community to belong to; 
  • The ability to make informed choices and access ongoing supports to meet their needs; and 
  • Motivation to address any concerns, gain assistance to develop or strengthen their skills, and increase their resilience. 

In working towards these outcomes, we have pursued a number of supporting goals in the 2020/21 financial year, aiming to subject our work to heightened analysis and drive consistent improvement. These include: 

  • Ensuring evidence-based approaches underpin our service planning and delivery, including actively listening to the voices of the people we serve; 
  • Strengthening our information-gathering processes, so we can measure the outcomes and impact of our work; 
  • Using outcome measures to understand the quality of our services, to make informed decisions and improve our output; and 
  • Continuously reviewing our services based on an agreed framework, to ensure the long-term viability and impact of our service provision. 

We are embracing the values of agility, sustainability and innovation in the pursuit of our strategic goals, so that our services remain responsive to change, and so that we continue to make an impact for those experiencing disadvantage into the future.

SERVICE, QUALITY & IMPACT – QUICK LINKS